As an administrator, use this article to configure the Demand Management capabilities of CA Clarity PPM. Demand Management provides a means to capture, classify, evaluate, and resolve all sources of demand. Demand on an IT organization can take any of the following forms.
CA Clarity PPM recognizes two primary components for Demand Management: ideas and incidents.
Your IT managers, analysts, and users can use CA Clarity PPM to capture all idea and incident demand in one of two environments. You can use CA Clarity PPM forms to capture information about an idea, project request, or incident. You can also integrate data with other systems that capture help desk tickets, incidents, and service requests. CA Clarity PPM forms are often not the primary data source for incidents. In integrated environments, incidents that are imported typically include incomplete investment data. The incidents can have individual effort entries that are not associated with an investment. In this case, use CA Clarity PPM to assign a single investment to all such effort entries.
These integrations are supported through the XML Open Gateway (XOG). You can use the XML Open Gateway to capture incidents from other systems and bring them into CA Clarity PPM.
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