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Incident Management Error ITL-0514: Incident Category Must Be Created Before Instance Can Be Created

Symptom:

When I try to access incidents for the first-time, I get the following CA Clarity PPM error message:

ITL-0514: Incident category must be created before incident instance can be created. Please contact your administrator.

Solution:

As an IT worker or any user with access rights, you can log a new incident. You can view and edit the incidents that you have created in the Reported by Me menu. IT workers can view a list of all incidents in their assigned incident category from the Assigned to Me menu.

As an administrator, set up the incident category mapping before these users attempt to report and manage incidents. Complete the steps in Configure Incident Categories.