Known Issues

This section describes the known issues in CA Clarity Agile.

Sprint Burndown Chart shows incorrect information when you add or delete a task

Symptom:

When I add, update, or delete a task, the Sprint Burndown Chart does not reflect the change. If I click Recalculate Chart on the Sprint Details page, the chart is updated but shows incorrect information.

Workaround:

Click Agile, and from Overview, click Dashboard.
Click Refresh Salesforce Burndown Reports.

Restored user stories cannot be moved between Kanban lanes

Symptom:

I deleted a user story associated to a Kanban Board, and restored it. I get an error when I move the user story between Kanban lanes.

This happens because the Kanban Lane User Story Cycle Time records are not restored.

Workaround:

Clone the restored user story.
Delete the restored user story.

Unable to Open the Sprint Backlog & Charts Page

Symptom:

I cannot open the Sprint Backlog & Charts page for a Sprint when the Sprint or Scrum Team hours is blank.

Workaround:

Open the Sprint Details page.
Under Sprint Teams, add a value for the Hours per Day.

Error in Accessing the Epic, Theme, or Team Pages

Symptom:

When I upgrade from Summer 2012 to Winter 2013, I receive an error message while accessing the Epic, Theme, or Team page.

Invalid ID: <product name>

Workaround:

Log in as the system administrator and click Setup.
Navigate to App Setup, expand Develop, and click Custom Settings.
Click Manage for the Vision Settings label.
Scroll to the user who receives the error message, and click Edit.
Remove the string for the page that cannot be accessed.
Save your changes.

Cannot Select Use Single Column Layout for Property View: Issue

Symptom:

When I select Use Single Column Layout for a Section ID on the Property View: Issue page and save, the selection does not appear on the user interface.

Workaround:

Click the Use Single Column Layout for the Section ID again to check if it is selected.

Unable to Upgrade the HP Quality Center Add-in

Symptom:

I cannot upgrade the HP Quality Center Add-in.

Solution:

To upgrade the HP Quality Center Add-in successfully, complete these steps:

Copy the following files from C:\Program Files\CA\CA Agile Vision plug-in for HP Quality Center to another location:
1. app.data.xml
2. AvQcIntegration.exe.config
Uninstall QC add-in from Windows "Add or Remove Programs".
Run the QC Add-in installer and follow the instructions.
Copy the two files back to C:\Program Files\CA\CA Agile Vision plug-in for HP Quality Center after the installation.

Inline Edit is Disabled on the Release Page

Symptom:

I am unable to edit inline on the Release page.

Solution:

If you group columns by product on the Release list page, inline editing is disabled. When you clear the grouping, inline editing is restored.

Unable to Inactivate a Product, Release, or Team

Symptom:

I cannot clear the Active field to inactivate a product, release, or team.

Charge Codes Assigned to Inactive Tasks

Symptom:

Charge Codes are assigned to tasks even when they are inactive.

Workaround:

Update the mapping so that only active charge codes are mapped to CA Clarity Agile tasks.

Charts Not Displayed in Localized Languages

Symptom:

Charts are not displayed in localized languages when a Windows Server Setting is enabled.

Solution:

Charts do not display when you have the Windows Server setting "Internet Explorer Enhanced Security Configuration" enabled. Complete the following steps to uninstall the security configuration.

Follow these steps:

Select Run from the Windows Start menu.
Enter appwiz.cpl in the Run dialog.
Select the Windows Components program from the Add or Remove Programs window.
Clear the Internet Explorer Enhanced Security Configuration option on the Windows Components wizard.
Click Next.
Complete the remaining steps on the wizard.

Online Help Returns Code Placeholders

Symptom:

In the online help, when you search on ampersand ("&"), it returns code placeholders.

Globalization Issues with User Interface

Symptom:

For some languages, platform incompatibility caused translation inconsistencies on a few pages, buttons, field labels, and other elements on the user interface. For example, the translated user interface displays English text or truncated text.

Delay in Accessing the Product Backlog

Symptom:

A team member is unable to access the product backlog immediately after being added to the team.

Solution:

New team members to the product should wait for a few minutes before they can access the product backlog.

User Story Drop-down Displays Custom Values for Issue

Symptom:

When editing a user story or issue inline on the Backlog page, the drop-down list displays custom values for both user stories and issues. This happens because the user story and the issue are the same object in CA Clarity Agile.

Chatter Feeds Display User Stories for Issues

Symptom:

The Chatter feeds display user stories even though the update is for an issue because both are the same object in CA Clarity Agile.

Searching on AGVN-0, AGVN-T0, or AGVN-E0 Displays All Results

Symptom:

When you search on the ID assigned to the first user story, task, or epic that you created (AGVN-0, AGVN-T0, or AGVN-E0), the search results do not return just the specific user story, task, or epic. Instead, all user stories, all tasks, or all epics are returned.

Affected Release Field Missing from the Sprint Detail Configuration

Symptom:

From the Sprint Detail page when you click Configuration, the Affected Release field is missing from the list of configurable fields.

Sprint Detail Page Layout Issues in Safari

Symptom:

The Sprint Detail page has layout issues when you view it in Safari. This is a known issue in Safari.

Workaround:

Configure the Sprint Detail page to reduce the number of columns on the page. Alternatively, resize the columns to line up the data in the User Stories & Charts view.

Release Value Not Updated for the Issue

Symptom:

When you select a release for an issue in the backlog, the affected or the fixed release value for the issue is not updated. The release information is used only when you set both the release and sprint for an issue to display the release to which the sprint belongs.

Package Installation Error

Symptom:

I get the following message when installing or upgrading to the new release of CA Clarity Agile.

Package install error. There are problems that prevent this package from being installed.

Problems:

Missing Organization Feature: ca_agile_Project_c.FeedTracking       Custom Object Records
Missing Organization Feature: ca_agile_Requirement_c.FeedTracking   Custom Object Records

Solution:

Enable the feed tracking for both Product and Requirement objects.

Follow these steps:

Click Setup.
The Salesforce.com setup page appears.
Click App Setup, Customize, Chatter, and Feed Tracking.
Select Product as the object on the left side of the page.
Select the Enable feed tracking check box.
Click Save.
Repeat the previous steps for the Requirement object.

Translation Problems

Symptom:

In the Burndown chart, the month of release is not translated.
On the Backlog page, the "User Story" and "Issue" record types are not translated under localized languages.
The values in the Type column of the linked user stories on the Epic Hierarchy page appear in English. This problem occurs in French, German, and Italian localized pages.

TestConnection.exe Cannot Launch Quality Center Add-in

Symptom:

After installing and configuring the Quality Center add-in, the Japanese localized version cannot be launched by running TextConnection.exe.

Inline Editing Disabled on the Backlog Page

Symptom:

I am unable to edit inline on the Backlog page.

Solution:

If you group columns by Theme on the Backlog page, inline editing is disabled. When you clear the grouping, inline editing is restored.

The Flags Column Does Not Appear

Symptom:

After upgrading to CA Clarity Agile Spring 2012, you have to manually add the Flags column to the Backlog page.

Solution:

Use the Configure button to add the Flags column to the Backlog page. The column displays icons when a user story has a dependency or a task has an impediment.

Product Roadmap page takes a long time to load

Symptom:

When you open the Product Roadmap page using Internet Explorer 8, it may load slowly.

Requirement Pop-up Does Not Display Check Box Custom Field as Selected

Symptom:

When a check box custom field with the default value as selected is configured for Requirements, the check box appears in the pop-up with the selection cleared.

Unable to Create Requirement with Formula and Roll-up Summary Type Custom Fields

Symptom:

When you enter values in the formula and rollup summary type custom fields configured in the requirement pop-up, you cannot save the requirement. To save the requirement, clear the values from the fields or remove the fields from the configuration.

Unable to Install the Spring 2011 Trunk Managed Package

Symptom:

Before you install the Spring 2011 release, Chatter must be enabled on the organization.

Cannot In-line Edit Custom Attribute Types

Symptom:

These custom attribute types are rendered to a list page but cannot be edited in-line. In-line edits for custom attribute types Phone, Multiselect Picklist, and Date Time are not available in a list view.

Auto-suggest Does Not Display Special Characters

Symptom:

Some special characters [for example, ampersand (&)] do not display correctly in auto-suggest fields.

Cannot Display Conditional Links CA Clarity PPM

Symptom:

This is a CA Clarity PPM limitation. The Work Breakdown Structure page in Clarity displays mapped requirement links for tasks that are not part of a CA Clarity Agile/Clarity sync.

The View/Edit/Delete Actions Do Not Appear on the Requirement Hierarchy List Page

Symptom:

When displaying 30-40 objects on the Requirement Hierarchy list page, the View/Edit/Delete actions flash and disappears before you can select these actions. This issue occurs on Internet Explorer 8.