Information Gathering

If you encounter an issue in CA Chorus or any discipline, we recommend that you answer the following questions and you gather the following information before contacting CA Support. Doing so can expedite the resolution.

What CA Chorus product are you running?
What version of CA Chorus software are you running?
In what module or component are you working?
If you are working in a module with folders, which folder were you working in?
What were you trying to do in the product?
What path have you taken to get to this error?

In addition, we recommend that you secure a screen shot with the error message and any associated log files so that we can review exactly what you are seeing in the product and in the logs.