Troubleshooting › Product List Update Fails

Product List Update Fails

Symptom:

When I update the product list, I receive a message similar to the following:

IO Error was detected during PAS processing.
Additional Diagnostic Data:
IO Exception Error.(UnknownHostException) Error encountered while
accessing the following URL:
https://supportservices.ca.com/support
supportservices.ca.com
Please review your http proxy settings and validate that your system has network connectivity to the above URL.

Solution:

Verify that the CA CSM application server is using the correct TCP/IP stack. If necessary, uncomment the SYSTCPD DD card in the CA CSM application server startup job (MSMTCSRV) or the application server started task.

//SYSTCPD DD DSN=VTAM.TCPIP.TCPIP.DATA,
//            DISP=SHR