Verify Requirements and Ports › Web Access Requirements

Web Access Requirements

Your network administrator must configure access to the following websites and FTP sites:

• supportservices.ca.com (using HTTPS Port Number 443)
• ftp.ca.com (using FTP Port Number 21)
• ftpca.ca.com (using FTP Port Number 21)

  Note: CA CSM uses this FTP server to accumulate minimal information. This information includes the site ID, the product, and the user ID for the CA Support Online website. Sometimes site access rules deny an FTP connection that is established for this purpose or the connection cannot be established for any other reason. Then CA CSM still continues to function.

• scftpd.ca.com (using FTP Port Number 21)

• ftpdownloads.ca.com (using FTP Port Number 21)
• supportftp.ca.com (using FTP Port Number 21)
• sdownloads.ca.com (using HTTPS Port Number 443)

  Note: sdownloads.ca.com is only required if you use the Use HTTPS for Downloads acquisition option under System Settings, Software Acquisition on the Settings page. If you authorize the ca.com domain for both ports 80 and 443, you do not need to authorize sdownloads.ca.com.

In addition, your network administrator must define a Domain Name System (DNS) entry for localhost.