Maintaining Products › Download Maintenance Packages for Old Product Releases and Service Packs

Download Maintenance Packages for Old Product Releases and Service Packs

CA CSM does not retrieve information about old product releases and service packs. If you need maintenance from those releases and service packs, you must add them to the software catalog before you can download the maintenance.

Follow these steps:

1. Click the Products tab, and click the Add Product link in the Actions section on the left side.

   You are prompted to supply information about the product release.

2. Specify the name, release, and gen level of the product, and click OK.

   Note: Use the same product name that appears in the product list, and use the release and gen level values as they appear for Published Solutions on the CA Support Online website.

   The product release is added to the software catalog.

3. From the product list on the left side, click the name of the product for which you want to download maintenance.

   Maintenance information about the product appears in the Releases section on the right side.

4. For the added product release, click the Actions drop-down list to the right of the release, and select Update Product Release.

   Maintenance packages are downloaded. A dialog that shows the progress of the task opens. When the task completes, you can click Show Results on the Progress tab to close this dialog. The task output browser opens and you can view the action details. Click Close to close the task output browser.

Note: While a task is in progress, you can perform other work. You can click Hide to exit the dialog and view the task status later on the Tasks tab.