Acquiring Products › Download Multiple Product Installation Packages

Download Multiple Product Installation Packages

Use this procedure to download product packages using the Products tab. The Update Products action retrieves information about the products to which your site is entitled.

Follow these steps:

1. Verify that your CA CSM login user name is associated with a registered user the CA Support Online website on the Software Acquisition Settings page.

   CA CSM uses the credentials to access the CA Support Online website.

2. Locate and select the product that you want to download by using the Search For field or expanding the Available Products tree on the left side.

   The product releases are listed.

   Note: If the product does not appear in the product list, click the Update Complete Product List link in the Actions section on the left side. The available products are updated using the site ID associated with your credentials for the CA Support Online website.

3. Right-click the product from the tree on the left side, and click Update Product.

   A dialog that shows the progress of the task opens. When the task completes, you can click Show Results on the Progress tab to close this dialog. The task output browser opens and you can view the action details. Click Close to close the task output browser.

   Note: While a task is in progress, you can perform other work. You can click Hide to exit the dialog and view the task status later on the Tasks tab.

   The product packages are downloaded.

   Note: You can expand the tree in the right panel by selecting the Products link from the product list. Then, click the vendor link in the right panel. If you select and download multiple products using this method and one of the products cannot be downloaded, the remaining products are not downloaded either. Remove the checks from the products that were processed and repeat the update product request.