Symptom:
CA CSM completes a product update with a Succeeded status, but the software catalog has not been updated.
Note: This issue does not occur when HTTPS downloads are active.
Reason:
Pax and ESD product files are occasionally unavailable for immediate download. When this situation occurs, CA CSM initiates a Request Product PrePackage process. This process makes these files available on the web page and sends an email to you when that process is completed. Because of internal changes on the CA Support Online website, CA CSM no longer initiates a Request Product PrePackage process unless you have installed CA CSM Build 442, PTF 5EGP442 or later.
Solution:
Ensure that you have installed CA CSM Build 442, PTF 5EGP442 or later.
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