Troubleshooting › CA CSM Application Server Timeout

CA CSM Application Server Timeout

Symptom:

When I select to display a list of maintenance packages, the following message appears:

Reading maintenance packages from Software Catalog

Then, the following error message is displayed:

The call failed on the server; see server log for details

I can see the following messages in the MSMTC job log:

SEVERE: Exception while dispatching incoming RPC call
Throwable occurred: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.read(SocketInputStream.java:140)

This issue only appears when I work in CA CSM in Microsoft Internet Explorer.

Reason:

CA CSM fails to display a large amount of data.

Solution:

Take the following steps, as necessary:

1. Verify the number of table rows to display. This number is defined in the Table Rows field on the User Settings, User Preferences page, under the Settings tab. If the number of rows is 250, set it to a lower value, for example, 50 or 100.
2. If for any reason you need to keep the number of table rows set to 250, update the CA CSM application server timeout parameter.

   In the server.xml file that is located in the tomcat/conf directory, find the following line:

   connectionTimeout="20000"
   

   This parameter defines how long (in milliseconds) the TCP/IP stack waits for incoming packets. Set this parameter to a greater value (for example, 180000). Then, restart the CA CSM application server for the changes to take effect.

   Note: The server.xml file is stored in ASCII.

More information:

Edit an ASCII File