The Global Configuration pane lets you manage the global settings for the Service Desk account, change control, email servers, CA Chorus alerts, weekend/weekday designations, and WTO route code/descriptor code designation.
The Global Configuration pane contains the following fields:
Includes the fields to identify the service desk and the user.
Defines the address of CA Unicenter where the Policy Administrator sends service desk notices.
Example: http://yourserver.com:port/axis/services/R11_USD_WebService
Defines your CA Unicenter ID and password. When service desk notices occur, the Policy Administrator associates the service desk ticket with this user ID.
Includes change control options.
Defines the data link library (DLL).
Includes email options.
Defines the URL of the primary email server.
Defines the port of the primary email server.
Defines the URL of the backup email server.
Defines the port of the backup email server.
Includes the CA Chorus Alert options.
Defines the server name that the CA Chorus alert is sent to. This value is defined under TEIID_MACHINE in the ENVETJ member in chorus_runtime_hlq.CETJOPTN.
Example: yourserver.com
Defines the port on the server where the CA Chorus alert is sent.
Example: 7070
The following definition details the CA Chorus port:
The port number that is used to access Jboss. Use the value of JBOSS_HTTP_PORT in CETJOPTN(ENVETJ). By default, this value is the TEIID_PORT value +4 for HTTP. For SSL, use the value of JBOSS_SSL_PORT in CETJOPTN(ENVETJ). By default, the value is the TEIID_PORT value + 10.
Indicates the full URL that the CA Chorus alert is sent to. This noneditable field is displayed if you have specified machine name and port for alerts.
Example: http://yourserver.com:7070/Chorus/services/eventListener
Defines the name and password of the user for HTTP authentication.
Specifies the connection type (Basic Authentication or PassTicket Authentication).
Default: Basic Authentication
Defines the path to the file containing the log for the alert session.
A numeric value indicating the level of logging.
Specifies two days that are considered the weekend.
Indicates the nonweekend days that are considered weekdays.
Includes the WTO message default options. The numerical values have different meanings and can be used differently across organizations. If you are unsure of the value to use, contact your System Programmer.
Specifies the descriptor code that is assigned to the WTO messages sent by the Policy Administrator.
Specifies the default routing code that is used for the WTO messages sent by the Policy Administrator.
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