CA Business Service Insight Release Notes › Known Issues

Known Issues

Problem Scheduling Docx Templates

Windows Server 2008 R2

Symptom:

I cannot schedule booklets with the docx template.

Solution:

Modify the registry on the Application server:

1. Add the following registry key to the Application server:

   [
   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Oblicore\Install Data\
   ]
   “WWWRootFolderLocation” = “C:\Program Files (x86)\CA\Cloud Insight” 
   

   Note: Type = String Value

2. On the Application Server, create the folder C:\Program Files (x86)\CA\Cloud Insight\ App_Data\Schemas
3. From the Web server, copy the folder C:\inetpub\wwwroot\Oblicore\App_Data\Schemas\Contract to the folder created in the previous step.

Enable Content Transfer for High Availability Deployments

Only valid for High Availability

Symptom:

When I try to use a Content Transfer feature (Content Transfer, Import, Export, Packages), it fails.

Solution:

Configure one of the web server cluster nodes:

1. Select a web servers that is designated for Content Transfer use, and verify that the server is accessible directly.
2. On the web server, start the Oblicore – Oblisync service on the JBoss Application Server, and set the service to automatic.
3. On the CA Business Service Insight website, click Administration, Site Settings, Advanced.
4. Select Configuration, Content Transfer.
5. Update the Content Transfer Server parameter value to point to the JBoss server.

   Use the following format: http://ServerName:8180/ObliSyncApi/services/ObliSync.wsdl

6. Configure the following parameters in the database: t_system_configurations.

Notes:

• If the web server cluster node fails, select a different node, and repeat the configuration.
• If you already have exported packages, move the packages from the server that failed to another server.

Content Transfer and SSL

Symptom:

My system uses SSL and the Content Transfer feature does not work.

Solution:

Configure the JBOSS server, IIS, and Website for HTTPS and SSL. For more information, see the following procedure:

Enable Content Transfer for SSL

By default, the CA Business Service Insight website does not use secure communication. To support the Content Transfer Wizard (ObliSync) in a system that uses SSL, configure the JBOSS server, IIS, and the UI.

Follow these steps:

Configure the JBOSS Server

Valid for JBOSS 7.1.1

1. Edit %JBOSS_HOME%\ standalone\configuration\standalone-full-ACE2.xml.
   1. Specify the information for the connector inside subsystem tag urn:jboss:domain:web:1.1. The SSL tag attributes differ according to the type of the SSL certificate. The following example is for the TLSv1 SSL protocol:

      <subsystem xmlns="urn:jboss:domain:web:1.1" default-virtual-server="default-host" native="false">
         <connector name="https" scheme="https" protocol="HTTP/1.1" socket-binding="https" enable-lookups="false" secure="true">
          <ssl name="SSL_NAME" password="SSL_PASSWORD" protocol="TLSv1" key-alias="SSL_ALIAS" certificate-key-file="../standalone/configuration/key.keystore" />
         </connector>
        ...
      </subsystem>
      

   2. Specify the socket binding name for https:

      <socket-binding-group name="standard-sockets" default-interface="public" port-offset="${jboss.socket.binding.port-offset:100}">                                                                                              <socket-binding name="https" port="8443"/>                                                                                             </socket-binding-group>
      

2. Edit %JBOSS_HOME%\standalone\configuration\standalone-full-Oblisync.xml, and repeat the changes from step one.
3. Validate that https and http are enabled inside the policy tag in the clientaccesspolicy.xml file that is located in the JBOSS7\welcome-content folder:

   <?xml version="1.0" encoding="utf-8"?> 
   <access-policy>
     <cross-domain-access>
       <policy>
         <allow-from http-request-headers="*">
                   <domain uri="http://*" />
                   <domain uri="https://*" />
         </allow-from>
         <grant-to>
           <resource path="/" include-subpaths="true"/>
         </grant-to>
       </policy>
     </cross-domain-access>
   </access-policy>
   

Configure IIS

1. Add SSL binding to the CA Business Service Insight website with the SSL certificate.

   Use the following settings:

   • Type: https
   • IP address: All Unassigned
   • Port: 443
   • SSL certificate: YDICert
2. Click SSL settings on the web site, and select Require SSL.
3. Clear Require SSL for the following folders:
   • \ObliSync\API
   • \ObliSync\Metadata_Jobs
   • \SilverlightInfrastructureServices

Configure the Website

1. On the Web Server, navigate to %Web Site Root%\SilverlightInfrastructureServices.
2. Rename web.config to web.config.http.
3. Rename web.config.https to web.config.

   The Content Transfer Wizard is enabled.

Free Form Report Y-Axis Formatting

Symptom:

When I save a free-form report, the formatting that I applied to the left axis does not save.

Solution:

Enable the configuration and configure the properties on the report. For more information, see the following procedures:

Enable the Configuration of the Y-axis On Free-Form Reports

To allow Y-axis information to appear correctly on free-form reports, enable the configuration of the report properties. This procedure is a one-time task that enables the configuration of properties for all free-form reports.

Follow these steps:

1. Log in to the CA Business Service Insight Web Server.
2. Run the SQL Developer application.
3. Run the following command:

   update t_system_configurations set sys_config_value='N' where sys_config_name='handle_left_format'
   

4. Run the following command:

   select * from t_system_configurations where sys_config_name ='handle_left_format'
   

   The fields and values that belong to t_system_configurations appear in the "Results" pane. The value under SYS_CONFIG_VALUE is now N.

5. Clear the previous SQL statement.
6. Run the following command:

   Commit;
   

   You can now save changes to y-axis configuration.

Configure Y-Axis Properties for Free-Form Reports

To display the correct values on the y-axis, configure the properties on a free-form report. Configure the properties fore each free-form report.

Follow these steps:

1. Select Reports, Reports Folder.
2. Click the generate icon.

   The report appears and displays a large rectangle in the center. The X-axis label is the report name. The numbering on the Y-axis contains single digit repeats of 0s, 1s, 2s, and 3s.

3. Click the Edit properties icon.
4. Click Axis in the tree pane on the left, and select Left Axis.
5. Click the Labels tab on the top row, and click the Format tab on the second row.

   The options (Exponential, Values Format, Default Alignment) that belong to this selection appear. The Values Format entry field contains the values #,##0.

6. Click the Values Format dropdown menu, and select one of the following options:
   • For a two-digit display, select #,##0.###.
   • For a three-digit display, select #,##0.00;(#,##0.00).
7. Click Close.

   The numbering on the Y-axis of the free-form report now appears correctly.

8. Click the Save icon at the top, and click Done at the bottom of the screen.

   The Reports Folder opens. When you open the report, it generates and displays the y-axis correctly.