CA Business Service Insight Installation Guide › CA Business Service Insight Installation Prerequisites

CA Business Service Insight Installation Prerequisites

This section contains the following topics:

Hardware Prerequisites

Server Software Prerequisites

Hardware Prerequisites

The following table shows the minimum and recommended hardware requirements for CA Business Service Insight servers and the required network connectivity:

The following table shows the minimum and recommended storages requirements for CA Business Service Insight servers.

Notes:

• We recommend a RAID 5 controller or a comparable high-availability/high-throughput disk configuration.
• The database capacity varies based on several parameters, such as the number of metrics, the volume of raw data, and the period you keep historical data.

Server Software Prerequisites

The following sections list the software prerequisites for the database, application, and web servers. Specific Windows roles are required for the application servers and web server. Verify that all servers meet all prerequisites.

CA Business Service Insight requires a dedicated account with the following properties for all services and entities:

• The account is a domain account.
• The account is a member of the local administrator group.

  Note: The account does not require domain administrator rights.

• Use the same account for all CA Business Service Insight servers.
• Record the user name and password.

Database Server Prerequisites

Verify the following prerequisites on the database server before installation:

Important! CA Business Service Insight does not support consolidated databases. Consolidated databases cause future upgrades and some functions to fail.

CA Business Service Insight supports installation on the following Oracle database versions for the Standard and Enterprise editions:

• 11.2.0.4
• 11.2.0.3

  Note: CA Business Service Insight supports Oracle DB 11.2.0.3 only if the Oracle client is version 11.2.0.4.

The database installation scripts were tested on the following platforms:

• Microsoft Windows 2003 (32-bit and 64-bit).
• Microsoft Windows 2008 (32-bit and 64-bit).
• Microsoft Windows 2008 R2 Enterprise edition SP1 (64-bit).
• Unix-Sun Solaris 10.5.
• Linux

Important! For single-tier installations, use the 32-bit version of the database Server and Oracle database.

• Before you install CA Business Service Insight, verify that the Oracle server, the Oracle client, and the database connection configuration components are installed and configured correctly. Then establish a connection to the database using OLEDB, and verify that the listener is configured to recognize the instance.
  • TNSnames.ora must be present on all CA Business Service Insight servers
  • Listener.ora must be present on the CA Business Service Insight DB server.
• For new databases, you can select AL32UTF8 or WE8MSWIN1252.

  Note: The AL32UTF8 character set enables you to store non-Western European characters but requires more space.

• For Oracle version 11, verify that the _optimizer_group_by_placement parameter is FALSE.

  Note: The following commands require SYS user privileges:

  • To retrieve the current value, run the following query:

    SELECT a.ksppinm Param , c.ksppstvl InstanceVal
    FROM x$ksppi a , x$ksppsv c
    WHERE a.ksppinm = '_optimizer_group_by_placement'
    AND a.indx = c.indx
    

  • To set the parameter to false, run the following command:

    alter system set "_optimizer_group_by_placement" = FALSE
    

Installation on a RAC Database

CA Business Service Insight is compatible with RAC, but the RAC is not created as part of the installation. To use RAC, select one of the following options:

• Install the product using our InstallDB scripts. Reconfigure the instance to support RAC, and add another instance to create the RAC database.
• Create your own RAC, and run our scripts without creating an instance. Our scripts perform only CA Business Service Insight related actions.

For more information about Oracle supported platforms, see the Oracle documentation.

Application Server Prerequisites

Verify the following prerequisites on the application server before installation:

Operating System

The following table lists the supported operating systems and related requirements:

Note: Windows 2008 and Windows 2012 platforms require configuration roles and features. For more information, see Required Windows Roles and Features.

• ASP.NET must be installed.

  Note: CA Business Service Insight does not support .Net Framework 4.5. For Windows 2012, .Net 4.5 is the default. Update the .Net Framework to 4.5.1 or 4.5.2.

• Before you install CA Business Service Insight, install and configure Microsoft Message Queuing (MSMQ).

  MSMQ uses the following ports:

  • TCP: 1801
  • RPC: 135, 2101/2112, 2103/2114, 2105/2116
  • UDP: 3527, 1801
• JDK 1.7.0.25 Environment (32-bit) is installed automatically.
• (Optional) For systems that use ACE2, CA Business Service Insight uses JBoss as an application server. Verify that the following ACE2 ports are available to accommodate the servers that JBoss runs on: 4073, 1298, 1299, 8283, 4744, 4645, 3728, 19201, 1361, 1363, 8293, 8280, 1300, 5546, 4657.
• (Optional) RawDataTools requires Microsoft Visual C + + 2010 Runtime Libraries (x86). Download this component from Microsoft.

For Multi-tier Installations

• All application servers and the web server must exist in the same Windows domain.
• Install MSMQ in Active Directory Integration mode, also known as domain mode.
• Time-synchronize the application and web servers.

Required Windows Roles and Features

The Application Server Windows role is required on the application server.

The following Windows features are required on the Application Server role for the application server:

• Application Server Foundation (only on Windows 2008 SP2)
• .NET Framework 3.5.1 (only on Windows 2008 R2)
• Windows Process Activation Service Support
  • Message Queuing Activation
  • HTTP Activation
• Distributed Transactions
  • WS-Atomic Transactions

For multi-tier installations, install MSMQ and all the subcomponents under MSMQ on the primary application server. This configuration installs MSMQ in AD or domain mode. This process may require domain rights.

Note: If you do not select the Web Server (IIS) Support" feature, a warning screen appears during the installation. Ignore the warning, and continue the installation.

Web Server Prerequisites

Verify the following prerequisites on the web server before installation:

Operating System

The following table lists the supported operating systems and related requirements:

Note: Windows 2008 and Windows 2012 platforms require configuration roles and features. For more information, see Required Windows Roles and Features.

• In Microsoft Windows 2008 Server R2, set the Active Server Pages extension to Allow on the web server.
• This product is IP Version 6.0 tolerant.
• ASP.NET must be installed.

  Note: CA Business Service Insight does not support .Net Framework 4.5. For Windows 2012, .Net 4.5 is the default. Update the .Net Framework to 4.5.1 or 4.5.2.

• Before you install CA Business Service Insight, install and configure Microsoft Message Queuing (MSMQ).

  MSMQ uses the following ports:

  • TCP: 1801
  • RPC: 135, 2101/2112, 2103/2114, 2105/2116
  • UDP: 3527, 1801
• JDK 1.7.0.25 Environment (32-bit) is installed automatically.
• JBoss 7 is installed automatically and includes the following components:
  • JBoss Messaging 1.4.5
  • JBoss Remoting 2.2.3 SP1

  Note: Content Transfer uses the following ports on the JBoss application server: 1198, 1199, 1200, 1201, 1261,1262, 3628, 3973, 4544, 4545, 4548, 5546, 4557, 8180, 8183, 8193, 19101.

• Install ODAC 11.2 Release 4 32 bit (ODAC112040Xcopy_32bit).

  To install ODAC, use the following command:

  Install.bat all c:\unique_installation_path\odac myhome true
  

For Multi-tier Installations

• If the application and web server are different machines, each server must exist in the same Windows domain.
• Install MSMQ in Active Directory Integration mode, also known as domain mode.
• Time-synchronize the application and web servers.

Required Windows Roles and Features

The following Windows roles are required on the web server:

• Application Server
• Web Server (IIS)

The following Windows features are required on the Application Server role for the web server:

• Web Server (IIS) Support
• COM+ Network Access
• Windows Process Activation Service Support
  • Message Queuing Activation
  • HTTP Activation
• Distributed Transactions
  • WS-Atomic Transactions

For multi-tier installations, install MSMQ and all the subcomponents under MSMQ on the primary application server. This configuration installs MSMQ in AD or domain mode. This process may require domain rights.

The following Windows features are required on the Web Server (IIS) role for the web server:

• All services for "Common HTTP Features" group
• All services for "Application Development" group
• Health and Diagnostics
  • HTTP Logging
  • Logging Tools
  • Request Monitor
  • Tracing
• Security
  • Digest Authentication
  • Client Certificate Mapping Authentication
  • IIS Client Certificate Mapping Authentication
  • URL Authorization
  • Request Filtering
  • IP and Domain Restrictions
• All services in the Performance group
• All services in the Management Tools group

Windows 2012 requires the following additional features:

• ASP.NET 4.5
• WCF Services

Oracle Configuration

For One-Tier Installations:

• Before you install CA Business Service Insight, install and configure the Oracle server and the database connection configuration components, such as, TNSnames.ora, listener.ora. Then, establish a connection to the database using OLEDB and verify that the Listener is configured to recognize the instance you are creating.
  • TNSnames.ora and Listener.ora must be present on the database server.
  • On Windows 32-bit systems, the TNS_ADMIN key must be present in the following registry path:

    HKLM\SOFTWARE\
    

  • On Windows 64-bit systems, use the following path:

    HKLM\SOFTWARE\Wow6432Node\
    

For Environments with a Dedicated Database Server

• Before you install CA Business Service Insight, install the Oracle Client and Oracle OLEDB driver.
• The Oracle client must be 32-bit.
• Configure the Oracle client and the database connection configuration components, and establish a connection to the database using OLEDB.
  • TNSnames.ora must be present on all servers, and the BSI database TNSname must be defined in the file.
  • Listener.ora must be present on the database server.
  • On Windows 32-bit systems, the TNS_ADMIN key must be present in the registry path HKLM\SOFTWARE\.

    On Windows 64-bit systems, the path is HKLM\SOFTWARE\Wow6432Node\.

• Oracle OLEDB Provider must be installed on the application server. The version must be the same or a later version of the Oracle database software.
  • If you are adding the Oracle OLEDB Provider to an existing Oracle client, install it to the existing Oracle home. For assistance with the Oracle OLEDB Provider installation, contact the CA Technologies support team.
  • The CA Business Service Insight application server NLS_LANG settings must be identical to the database NLS_LANG settings.
  • CA Business Service Insight supports the following Oracle 11 Standard or Enterprise edition version 11.2.0.3.