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CA Business Service Insight provides an open interface for several domains in the system, mainly for resource management and the security module. This open interface enables integrations with CMDB and LDAP systems. For more information, see LDAP Integration and CMDB Integration.
In addition to the open interface CA Business Service Insight provides a development framework, called Translation Scripts, for the purpose of integration scripts development.
The open interface and the development framework also support the automation of the translation process, in which components are identified by the adapters and sent in a form of translation entries, mapped and translated, into CA Business Service Insight entities such as resources and event types.
Automation of the translation process and the integration decreases time consumed in both system initialization process and on-going activities. The quality of the content entered into the system is increased as the human errors resulting from intensive manual work are prevented.
It is important to state that the development of integration scripts requires advanced skills and as such increase the complexity of the implementation.
This chapter provides the following:
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