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Overview

CA Business Service Insight Service Delivery CMDB (also known as Resource Management) contains information about the underlying components that make up the physical and logical infrastructure used to deliver the services. The main purpose of the Service Delivery CMDB is to allocate resources and related them to a service and contract party, to group resources into logical groups, to define attributes for resources, and to capture all these changes over time.

In addition to manual change controls, the Service Delivery CMDB provides an automated solution to synchronize the changes from external CMDBs (one or many). The automation process links and reflects the external CMDB changes into the Service Delivery CMDB. Advanced users can define conditional business logic to automatically change resource attributes, link resources to contract parties and services and even create and manage the contract parties and services themselves.

It is important to distinguish between the CMDB integration process and the translation process. The translation process aims to make the translation between the underlying physical and logical components identified by the adapters during the performance data gathering process into CA Business Service Insight entities such as resources and event types. The input for this process is translation entries, which are created by the running adapters. This translation is made either manually with the intervention of an interactive user, or automatically by using conditional business logic. In some cases the translation process acts as the active integration process to create and manage resources in CA Business Service Insight. This may happen for two reasons: either there is no CMDB in place or there is no CMDB integration process in place.

Both the integration process and the translation process use the integration framework and open interface.