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CA Business Service Insight keeps the relevant security information related to the service delivery process in addition to the user name and organization. The association with the relevant contract parties/customers as well as the set of permitted activities in the service delivery process (defined by the role definition) should be kept in CA Business Service Insight in addition to the existing LDAP system.
To minimize the manual activities involved in the creation and management of users in CA Business Service Insight, an integration and synchronization process should be defined between CA Business Service Insight and the LDAP system. CA Business Service Insight provides an open interface for the implementation of the integration process.
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