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Administration Guide › Introduction › Roles › Load Roles

Load Roles

To give users additional roles, you can load roles from the support site.

To load additional roles

  1. Go to the support site, https://support.ca.com.
  2. Login and select Download Center, Products.
  3. Select "CA Business Service Insight - Windows All" under "All Products", then select release 8.2 and click the Go button.

    A page containing Product components opens including the download option “CA Business Service Insight Pre Defined Roles r8.2, CDM07160723M.iso”.

  4. Click Download and follow the instructions.

    Note: Place the rolesPackage.bat and rolesPackage.sql files into the BSI installation folder.

  5. Double-click the rolePackage.bat file.
  6. Fill in the user name, password, and database name.
  7. Check if any errors were reported during the script execution.
  8. Go to Administration, Site Settings, Roles.
    The new roles are now displayed.