Release Notes › Enhancements

Enhancements

This section describes the enhancements that were introduced in this fix.

Internationalization and Localization Support

• CA Business Service Insight [assign the version number for your book] has been internationalized / localized to support these additional languages:
  • Chinese (simplified)
  • Japanese
  • Portuguese (Brazilian)
    

  The full list of supported languages is:

  • Chinese (simplified)
  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese (Brazilian)
  • Spanish
• The languages have been added to the Client, Adapter Components, and Booklet add-in installations and are imported automatically.
• The installer enables installation of CA Business Service Insight in all of the supported languages.
• The default language is determined by the system locale.
• T-Chart is upgraded to version 2011 to support localization.
• A double-byte script-editor is included to enable defining entities in double-byte languages.

New Script Editor

The new script editor enables you to define names in double-byte languages such as Japanese and Chinese (simplified).

You may continue to use the standard script editor if required.

ACE

Time Zone Tool

All metrics migrating into ACE2 must have time zone definitions.

The ACE Time Zone Tool launches during application server installation as part of the ACE database migration and upgrade process.

The tool displays a warning notice when any metric in the system contains a time zone definition without a corresponding time zone name. A note also appears in the Installation Log.

The tool creates a log file (%OG_HOME%\ bin) and writes a warning to the log table when it fails due to database connection problems.

Customer Commitment

20524672 - ACE Management Display

A note is added to explain the meaning of the ‘I’ icon to help clarify the display in the Instance Management screen.

JBoss 7.1.1

CA Business Service Insight version 8.2 uses JBoss version 7.1.1 with changes to a small amount of code. The changes have been manually merged into the 7.1.1 code to enable configuration of the thread pool.

The changes (\Fixes\PooledConnectionFactoryService.java) start with:

Begin CA BSI code change

The changes end with:

End CA BSI code change

Catalyst Connector

The current release of CA Business Service Insight supports the Catalyst version 3.2.

Contracts & Contract Parties

Lists all Contracts & Contract Parties

The connector exposes all Contracts & Contract Parties.

Creates Alert

The connector creates an alert when the aggregate status of the Contracts or Contract Parties changes.

• Each Contracts and Contract Party has the aggregate status for SLA. One initial Alert is created when the connector starts up. The Alert is updated when the aggregate status changes.

Expose URL

The Catalyst Connector exposes the URL to enable “launch in context of a Contracts or Contract Party to BSI report”.

• The report link for the Contracts or Contract Party is included in the Alert. Users can open the report page to see the details of the Contracts or Contract Party. The user must login the first time.

Get Relationships

The Catalyst Connector now lists these relationships.

• The relationship between a Contract and Service.
• The relationship between a Contract and Contract Party.

Metric Names and Values

Get metric names and values

• Gets available metrics by particular contract or service, using the Catalyst GetAvailableMetrics method.
• Gets metric values by particular contract or service, using the Catalyst GetMetricValues method.
• Gets available metrics by the combination of contract and service, using the Catalyst GetAvailablePathMetrics method.
• Gets metric values by the combination of contract and service, using the Catalyst GetMultipleMetricsValues method.

Create Alert when the metric status is changed

• One initial Alert is created for each metric when the connector starts up; it contains the initial status of the metric
• The Alert is updated when the metric’s compliance status changes from "compliant" to "in violation" and vice versa.

Content Transfer

This section describes the new Content Transfer Features of CA Business Service Insight.

New Content Transfer Entitites

These entities are now supported by the Content Transfer function.

• Adapter
• Booklet
• Contract Current Status
• Contract Template
• Contract Template Security
• Data Loading Form
• Service Level Template
• Service Level Template Security
• Template Folder
• Template Library
• Template Library Security
• Timeslot Template

Template Transfer Tree

• Content Transfer now supports the complete template tree structure.

Templaet Security Enhancement

This section describes two enhancements to Template Security.

• Template Library Security transfer.
• Library and Template are related entities to Security. The option to transfer Security while transferring Library or Template is now available.

You can configure the options in Administration, Site Settings, Advanced, Content Transfer, then:

1. Template security with Template Library, Contract Template, Service Level Template (Y/N).
   • Select "Y" or "N".
2. Template Library Security transfer save option: (A/I/N).
   • Select "A", "I", or "N".

Example

On the source, TempLib1 is accessible by CP1 and CP2; on the target Lib1 is accessible by CP1, CP2, and CP3. ContractTemplate1 (beneath TempLib1) is accessible by CP1 and CP3.

Option N: Do not apply security to included items.

The job fails. In the target, Contract Template1 has CP3 which is out of the scope of the parent security.

Option A: Apply security to included items.

TempLib1 security transfers as TempLib1(CP1, CP2).

ContractTemplate1 security transfers as ContractTemplate1(CP1, CP2).

Option: I: Intersect security to included items.

TempLib1 security transfers as TempLib1(CP1, CP2).

ContractTemplate1 security transfers as ContractTemplate1(CP1).

Customer Issues / Requests

These customer requests have been implemented in version 8.2.

Database

• The alter_system.log file is no longer created in clean installations. The following logs are created:
  • An Oracle log file is created while creating the database instance
  • Build_TBS_Users.log
  • build_schema.log
• New Switches in clean installations. When running databases manually using main.bat, two new switches are available.

  -so

  (Schema only). The "schema only" switch assumes that the instance currently exists and that it includes roles, users, privileges and tablespaces. Installation only creates entities as the schema user (such as oblicore). Other entities are not created.

  -ns 
  

  (No schema). The switch "no schema" (-ns) creates the Oracle instance and tablespace, system privileges, roles, and Oracle users. The switch does not create the same objects that the -so switch creates.

  Note: The switches are supported only on Windows.

• As of version 8.2, in both clean installs and upgrades, each new tablespace is created with a default size of 10MB. Size increases are in 10-MB increments, are autoextensible and are unlimited in total size.
• The path of all Oracle executables (dbca, netca, and sqlplus) is present in the start_parameters.ini file. Therefore, we are not dependent upon the path in the environment variable path. The "independence" prevents problems that such dependence causes and enables using Oracle_home in calls to dbca, netca, and sqlplus.
• The parameters "background_dump_dest", "core_dump_dest", and "user_dump_dest" now point to the following predefined, correct locations:
  • $OBLICORE_ROOT/Oblicoredb/admin/b_dump,
  • $OBLICORE_ROOT/Oblicoredb/admin/c_dump
  • $OBLICORE_ROOT/Oblicoredb/admin/u_dump
• The Adump directory has been created under admin; the audit_trail_dest parameter points to the directory.

Upgrade Log Files

When you upgrade from previous versions, CA Business Service Insight generates two log files:

Hide Password

Passwords in database connection strings can now be hidden and encrypted using password placeholders.

You can hide passwords in these locations/objects/strings:

• Connection string segments in SQL Adapters
• Data Loading Form connection strings
• Free Form report connection strings
• Query Builder in SQL Adapters
• SQL Adapter connection strings
• SQL adapter test-connection strings

Installation, Migration, Configuration

• To reduce the user interaction that is necessary to install and configure the system, a number of third-party prerequisites are now integrated with the installer.
  • Microsoft .NET 4.0
  • ODP.NET (11.2.0.3)
  • JAVA: 1.6.0 Update 16
  • JBOSS: JBOSS is upgraded to JBOSS 7.1.1

    The JBOSS Installation tool is no longer required. The JBOSS package is distributed on a third-party CD which is required during the installation.

Internationalization and Localization Support

• CA Business Service Insight [assign the version number for your book] has been internationalized / localized to support these additional languages:
  • Chinese (simplified)
  • Japanese
  • Portuguese (Brazilian)
    

  The full list of supported languages is:

  • Chinese (simplified)
  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese (Brazilian)
  • Spanish
• The languages have been added to the Client, Adapter Components, and Booklet add-in installations and are imported automatically.
• The installer enables installation of CA Business Service Insight in all of the supported languages.
• The default language is determined by the system locale.
• T-Chart is upgraded to version 2011 to support localization.
• A double-byte script-editor is included to enable defining entities in double-byte languages.

Roles

After you perform a clean installation of CA Business Service Insight, only one role is present (under Administration/User Management/Roles): the Insight Super Administrator.

Note: Only the Insight Super Administrator role is localized.

Roles Package

You can load additional roles from the roles package. In addition, you can create roles as required.

Follow these steps:

1. Go to the Support site and download the package "CA Business Service Insight Predefined Roles r8.2".

   The Package includes the following files:

   • rolesPackage.bat
   • rolesPackage.sql in the BSI installation folder.
2. Double-click the rolePackage.bat file.
   1. Fill in the user name, password, and database name.

Initial Data

CA Business Service Insight is installed with initial (seed) data. Seed Data in BSI are English strings loaded into database during the BSI setup. Seed data includes entities such as seconds, US Dollar, various templates, functions, reports, scripts, Insight Super Administrator, and all the entities in the Initial Data table.

As of version 8.2, these entities cannot be edited or otherwise modified directly. Their corresponding edit icons are disabled. Users can duplicate these units, modify them as required, and save them with another name. Initial data is localized.

This table presents a list of initial data objects and their locations in the GUI menu.

UI Changes

The User Interface is now translated into Administration/User Management/Role (see supported languages).

Advanced Settings

Each node and child node in the Advanced Settings menu items are localized. Parameter names and tool tips are in the localized language.

Note: The parameter values are not localized.

Reports

Report names, folder names, descriptions, tooltips, and some labels for the following report folders are localized:

• Admin Reports
• Admin DB Reports
• Predefined reports

The following views are localized:

• Create shortcut
• Generate report with Tee Chart
• Report Folder menu
• Report List (report name, description and tooltip)
• Report Wizard (Initial data for service domain and domain category)
• Root Folder

T-Chart

T-Chart is upgraded from 2010 to 2011. In addition, the report name and the report legend are localized.

Script Editor

CA Business Service Insight enables using either of two script editors. The setting is located at:
Administration, Site Settings, Advanced, System, Use Rich Script Editor.

There are 5 pages containing Script Editor Controls:

• Translation Script Details Page
• Integration Script Details Page
• Business Logic Modules
• Metric Details Page
• Business Logic Templates

ITPAM Operators

In order to integrate CA Business Service Insight with customers’ existing ITPAM processes, CA provides customized the SOAP call, ITPAM operators. For more information see the CA Business Service Insight SDK Guide. Refer to the section Open API, ITPAM Operators.

New ITPAM Operators

• Easier Installation
• Improved Solutions and Integration Capabilities
  • CA Business Service Insight Objects are now exposed through Catalyst to enable easy integration
  • New ITPAM operators enable CA Business Service Insight to be part of automation across various CA products such as Catalog, SD, Clarity.
• Supportability
  • Password Hiding
  • Password Hiding
• Additional Content Transfer Entities

Password Utility

The Password Utility enables you to hide and encrypt passwords in database connection strings. Until now they were always visible.

The Password Utility enables you to:

• Hide a password and use a placeholder instead.
• Update passwords for database connections from a central location.
• Update the Data Source (TNS name)
• Update passwords belonging to services
• Update the COM+ password

Note: The path to the Password Utility is %OG_HOME%\Utilities\PassUpdate\PassUpdate.exe

• SQL Adapter Connection strings
• SQL Adapter Connection string segments
• Query Builder in SQL Adapter
• Test Cconnection Strings in SQL Adapter
• Connection Strings in Free-form Reports
• Connection Strings in Data Loading Forms

Supportability

In order to simplify system installation and configuration the following third party prerequisites are now integrated into the installation procedure.

• Microsoft .NET 4.0
• ODP.NET (11.2.03)
• JAVA - 1.6.0 Update 16
• JBoss version 7.1.

  The JBoss installation Tool in no longer required. The JBoss package is now distributed on a third party CD which must be present during installation.

• ACE Transition Service

  The ACE Transition service enables you to migrate metrics from ACE1 into ACE2 without requiring you to maintain the original ACE1 instance.

Upgrade Path

The supported upgrade paths for version [assign the version number for your book] are:

• 7.0 SP1
• 8.0
• 8.0.1
• 8.1
• 8.1.1