Metrics from a contract template can be saved as a Service Level Template for convenient reuse.
Follow these steps:
The Service Level Templates Details page opens.
Note: By default, the name of the contract template is the name of the Service Level Template. If an existing Service Level Template has the same name as an existing Service Level Template, the Service Level Template must be renamed.
Note: If the service that you want to add is not included in the list of available services, you can add it. For more information, see Adding a Service.
The Service Level Template is created and added to the search results grid.
|
Copyright © 2012 CA.
All rights reserved.
|
|