User Guide › Design › Template Libraries › Creating a Service Level Template From a Contract

Creating a Service Level Template From a Contract

You can create a service level template from a contract.

Follow these steps:

1. In the left pane of the Template Library page, click a Template Library or Template Folder under which you want to create the Service Level Template.
2. On the toolbar, click and select Service Level Template, Select from Contract.

   - OR -

3. On the right pane (at the bottom, left side), click Add New, Service Level Template, Select from Contract.

   The Service Level Template Wizard page Select Contract step opens.

4. Select the contract you want to use and click Next.

   The Details step containing the information from the contract opens.

   Note: Metrics that are statically clustered in the source contract become dynamically clustered on the same group. For more information, see Creating a Clustered Metric.

5. Modify the Service Level Template as desired. For more information, see Creating a Service Level Template From Scratch.
6. Click Back to return to the previous step.
7. Click Cancel to discard changes and return to the previous page.
8. Click Save and Next.

   The Service Level Template is saved and the Edit Parameters step opens.

   Note: The Service Level Template is created and saved and you can exit out of the wizard. The next steps can be performed by editing the Service Level Template at a later stage as well.

9. Click Add Parameter to create parameters. For more information, see Adding Parameters.
10. Click Order Parameters to set the order of the parameters. For more information, see Ordering Parameters.
11. Click Save and Next.

    The Select from Service Level Template step opens.

12. On the right pane, use the filter to narrow the search by selecting a specific contract party, effective range, status, or related items and click Apply.

    - OR -

    1. Expand each Template Library and select individual Services and metrics. When selecting individual metrics, mandatory metrics must be selected. Click Get Mandatory to select all mandatory metrics under each Service Level Template that was used.
    2. If mandatory metrics exist, but were not selected a confirmation dialog box opens when clicking Save and Next. Select the appropriate choice and click OK.
    3. Select Keep the original Services to apply the selected metrics with their services.

    - OR -

    1. Select Attach all metrics to this Service and click Search to find and select the Services to which the metrics are applied. Click Add New to add a Service.
    2. Note: The Keep original services and Attach all metrics options are only available when CA Business Service Insight is configured to allow services to be overridden. Go to Administration, Site Settings, Advanced, Contract.
13. Click Save and Next.

    The Edit Service Level Template Parameters step opens.

14. Edit, add, or order the parameters. For more information, see Adding Parameters and Ordering Parameters.
15. Click Save and Next.

    The Summary step opens.

16. In the What's next box, click a desired choice or click Done.

    The Template Library Management page opens showing the added Service Level Template.