Total Number of Incidents Module

Predefined Content Guide › Business Logic Modules › Incident Management Business Logic Modules › Total Number of Incidents Module

Total Number of Incidents Module

This module counts the number of events received in the calculation period. Any type of events that should be counted can be used with this module. For example, if it is required to count the number of incidents that were opened during the calculation period, then the registration should be for Open events. If the requirement is for counting the number of incidents that were closed during the period, the registration should be for closed events. The formula uses only a field called ID from the event. Therefore, any event with this value field can be used to be counted.

Calculation Assumptions

All incidents that were received during the calculation period are counted
Incidents that were received out of the timeslot period are counted as well
Incident is counted once according to the incident ID. If several events from the same event type are received with a single incident ID, it is counted as a single occurrence

Module Interface

The following table lists the parameters.

Name	Description
WhatToCalculate	Determines the resulting output at the end of the period.
Debug	Determines if in debug mode.

Module Dependencies

The following table lists the included modules.

Name	Description
Log Library (LL)	Library for enhanced logging functionality.
Time Counter Library (TCL)	Library used to keep track of entity time counters.
Aggregation Library (AL)	Library used to produce results for common calculations.
Parameter Kernel Library (PKL)	Library responsible for verifying and populating module parameters.
Parameters Overlay - Basic Action Library (POBAL)	Library responsible for verifying and populating some generic parameters.
Callback Kernel Library (CKL)	Library that enables the callback functionality.
Quick Metric Filtering (QM)	Filtering module required for Quick Metric functionality.
Quick Metric Mapping (QM)	Mapping module required for Quick Metric functionality.

Module Calculations (WhatToCalculate parameter)

COUNT - Performs a simple count of entities dependent on the selected event types.

Event Registration

The event type registration is according to the events that should be counted with a restriction that the event type holds a value field of ID.

For example, in order to calculate any priority opened events, the registration is for Incident - Open event type.