Percent Of Reopened Tickets Module

Predefined Content Guide › Business Logic Modules › Incident Management Business Logic Modules › Percent Of Reopened Tickets Module

Percent Of Reopened Tickets Module

This module calculates the number of reopened tickets in a calculation period. The percentage is calculated by counting the number of Priority X ReOpen ticket events.

Module Interface

The following table lists the parameters.

Name	Description
WhatToCalculate	Determines the resulting output at the end of the period.
Debug	Determines if in debug mode.

Module Dependencies

The following table lists the included modules.

Name	Description
Log Library (LL)	Library for enhanced logging functionality.
Entity Counter Library (ECL)	Library used to keep track of entity counters.
Parameter Kernel Library (PKL)	Library responsible for verifying and populating module parameters.
Parameters Overlay - Basic Action Library (POBAL)	Library responsible for verifying and populating some generic parameters.
Callback Kernel Library (CKL)	Library that enables the callback functionality.
Quick Metric Filtering (QM)	Filtering module required for Quick Metric functionality.
Quick Metric Mapping (QM)	Mapping module required for Quick Metric functionality.

Module Calculations (WhatToCalculate parameter)

Percent – Calculates the percentage of tickets reopened for all incidents that were closed during the calculation period.
Count – Calculates the number of tickets reopened for all incidents that were closed during the calculation period.

Event Registration

See the list of event types under Incident Management Business Logic Modules.