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Implementation Guide › Installation and Deployment › Installation › Integration - Mail Server Setup (System Administrator)

Integration - Mail Server Setup (System Administrator)

To enable the notification features of the system, it is necessary to know which mail server and mailbox is used to send CA Business Service Insight emails. This mail server must allow mail to be relayed through it, since it will be sent as SMTP from the CA Business Service Insight servers to this mail server, using the specified account. After you complete the mail server setup, you can use email features in the Alerts, Service Discovery Reports, and Contract Approval features in CA Business Service Insight

Click the Administrator menu and select Site Settings, Alerts. Configure the email definitions in the alert settings section, including Email server, sending address and Sender Name, along with SMS provider information for using SMS Gateways.

Part of the integration testing involves verifying that the application server can reach the organization's mail server, and use this to send CA Business Service Insight alerts.

To test the connectivity between those servers:

Enter a command line prompt on the application server as follows:

Integration Mail Server Setup

ORGANISATION-MAIL is generally the mail server defined on your email client. Contact your System Administrator in order to get this setting if you are unsure.

Note: The name ORGANIZATION-MAIL is a placeholder for your organizations mail server. You should replace this placeholder with your organizations mail server name/address.

To check the Outlook client mail server:

  1. In Microsoft Outlook go to Tools > E-mail accounts and select View or change existing email accounts.
  2. Click Change
  3. Copy the Microsoft Exchange server which is the organization's mail server.

    If there is a response from the server with this command then the connection has been successful. The response should be similar to the following:

    If you receive any other message it means there is no connectivity between the two servers. You should then check with the System Administrator.