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Roles

In this document, roles refer to a person who performs a common set of tasks that are performed during a typical implementation. The word role can also refer to the set of tasks themselves. CA Business Service Insight has a number of predefined roles which can be edited by the system administrator. In addition, new roles and specific permissions can be created.

The following roles are required in the implementation process:

The responsibilities and qualifications of each role are described below.

Note: The same person can perform several roles, as defined by the System Administrator.