As you categorize your services, information in this worksheet can help you understand the meaning of the different categories. This same information is displayed in the Service Categorization dialog, in a pop-up window that displays when you hover your mouse over a category name.
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Category Name
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Services in this category have the following capabilities
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Backup and Recovery
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- Storage performance
- Automatic scaling
- Regionality support
- Multi-protocol or file system support
- Off-line storage option
- Backup to cloud
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Business Intelligence
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- Data warehousing
- Sales reports
- Data reports
- Ad-hoc reporting
- SalesForce integration
- Enterprise Application Support
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Compute
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- Create instance
- Scale instance
- Persistent instance
- Storage service integration
- Load balance instance
- Monitor instance
- Database service integration
- Compute capacity
- Network capacity
- Storage performance
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Customer Relationship Management
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- Lead management
- Services management
- Contact management
- E-mail integration
- Analytics
- Forecasting
- Opportunity tracking
- Mobile access
- Document store
- Activity tracking
- Automation or Workflow
- Campaign management
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Database
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- Storage performance
- Relational
- Non-relational
- Amazon hosted
- Rackspace hosted
- Create or manage cloud instance
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E-Commerce
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- Order processing
- Inventory management
- Fulfillment
- Payment services
- Reporting
- Catalog management
- Customer management
- Catalog searching
- Integrations
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E-Mail
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- Send and receive email
- Address book
- Calendar
- Notes
- Directories
- IM integration
- Mobile push support
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Enterprise Resource Planning
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- Financial management
- Financial planning
- Supply chain and inventory management
- Shipping and fulfillment
- Human capital management
- Financial analysis and reporting
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IT Management
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- Monitoring and alerting
- Load balancing and scaling
- Manage physical servers
- ITIL based
- Automation or scripting
- Cloud deployment
- Asset Management
- CMDB
- Cost management
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Platform
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- Development environment
- Application management
- Java
- Ruby on Rails
- .Net
- SQL Datastore
- Persistent Storage
- Capacity management
- Monitoring and Alerting
- Application Performance
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Project and Portfolio Management
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- Financial management
- Task management
- Milestones
- Time management
- File storage
- Message boards
- Project management
- Portfolio management
- Resource management
- Demand management
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