The CA Business Service Insight connector exposes data from CA Business Service Insight for management by consuming products. Using the CA Business Service Insight connector to integrate CA Business Service Insight data with [set value for the rose variable at the book level] has the following benefits:
IT Operations members need visibility into the status of contracts for services that they monitor. This helps them to make better decisions on problem prioritization. The CA Business Service Insight connector exposes the contracts status from CA Business Service Insight and is then captured by the IT operation system.
IT Managers have a common dashboard that shows them the operational status (available in SOI) and the status of contractual obligations. The CA Business Service Insight connector exposes unified format data to be recognized and used by SOI.
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