ISO 20000 Predefined Content Guide › Introduction

Introduction

This guide discusses how to use and install the CA Business Service Insight ISO 20000 predefined content package.

The CA Business Service Insight ISO 20000 predefined content package was developed to accelerate the deployment of CA Business Service Insight. To achieve this, two main areas were developed:

• Data Acquisition
• Functionality

This section contains the following topics:

Data Acquisition

Functionality

Universal Formats