Backup

In order to be able to revert to your original system, CA recommends performing backups to the Database, Application, and Web servers.

The purpose of the backups is to enable you to revert to your original system, quickly and safely, in the unlikely event of an installation issue.

Follow these steps:

Backup your server (Database, Application, or Web) before you start any CA Business Service Insight Server prerequisite installation.
Backup your server (Database, Application, or Web) before you start the installation of the CA Business Service Insight Database, Application, or Web features and after you have completed the prerequisite installations.