Details of metrics defined for a contract can be viewed by selecting the contract from the list displayed in the Contracts page. By default, the Contracts page displays the contracts in alphabetical order.
Follow these steps:
The Contract Details page opens.
A read-only Metric Details page opens.
CA Business Service Insight enables viewing the incentive in a graphical display. Right-click on the desired incentive metric and select View in Service Delivery Navigator. For more information see, Service Delivery Navigator.
|
Copyright © 2013 CA.
All rights reserved.
|
|