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View an Incentive

Details of metrics defined for a contract can be viewed by selecting the contract from the list displayed in the Contracts page. By default, the Contracts page displays the contracts in alphabetical order.

Follow these steps:

  1. In the Contracts page, select the contract whose metric you want to view and click Open Metrics button.

    The Contract Details page opens.

  2. Perform a search for an Incentive metric.
  3. Select the metric to be viewed and click View details button or the metric name.

    A read-only Metric Details page opens.

  4. Click each tab to see details.
  5. Click Done to return to the Contract Details page.
  6. Click Edit to modify the metric while viewing it. For more information, see Editing an Incentive.
  7. Click Delete to remove the metric.

CA Business Service Insight enables viewing the incentive in a graphical display. Right-click on the desired incentive metric and select View in Service Delivery Navigator. For more information see, Service Delivery Navigator.