User Guide › Reports › Alerts › Alert Recipients › Add Alert Recipients

Add Alert Recipients

When creating an alert profile, enter the recipients to receive the alert.

To create an alert recipient:

• Select the TimeSlot during which the alert recipient applies.
• Select the CA Business Service Insight user owns the alerts sends the alert to this recipient. The user is notified of these alerts in the Alert Details page.
• Select the device to deliver the alert.
• Enter the communication details of the selected means of delivery.

Follow these steps:

1. Open the Alerts menu; select Alert Recipients to display the Alert Recipients page.
2. In the Alert Recipients page, click Add New.

   The Alert Recipient Details page opens.

3. In Name, enter the name of the alert recipient.
4. In Description, enter a description for the alert recipient.
5. Define the Timeslot as follows:
   • From the Timeslot drop-down list, select a timeslot type for the alert recipient (yearly or weekly), and click Edit Timeslot. The selected Timeslot grid opens.
   • Click Select a Timeslot Template to select from the list of timeslot templates,

   -OR-

   • Define a new timeslot

   Note: Weekly is the default timeslot. If not changed by clicking Edit Timeslot, the timeslot is defined as the entire week.

6. Click Done to return to the Alert Recipient Details page.
7. From the User drop-down list, select the user to own alerts sent to this recipient. This user receives notifications of these alerts as they are issued.
8. From the Device drop-down list, select how the alert is sent, Command line, E-mail, Popup, SMS. (Select the option: Command line when alerts delivered by another alert mechanism or system that interfaces with CA Business Service Insight.)
9. In Communication Details, enter the details required to communicate with the recipient or device, as follows:
   • For SMS communication: The telephone number of the recipient.
   • For email: The email address of the recipient.
10. Click Save. The alert recipient is saved and is listed in the Available list.

Note: The Communication Details field is optional for pop-up alerts, but mandatory for all other alert types.