User Guide › Service Level Management › Quick Metrics › Complete Flow from Data to Reports

Complete Flow from Data to Reports

Using an intuitive, visualized and wizard-driven interface, business users are able to easily and quickly turn raw data into SLM reports.

The user can create the reports using a predefined set of Functions. No technical knowledge such as business logic scripting or resource model understanding is required.

This flow also introduces the bottom-up approach that starts with the available data and builds up to the metrics and the reports, in contrary with the traditional top-down approach that starts with configuration management, resource modeling, contracts and underlying metrics.

The user can create such reports without the need to model a contract in CA Business Service Insight.

A Step-by-step wizard guides the user in three steps through:

• Selecting data (based on the Adapter Wizard)
• Visually setting Business Logic (see Visual Business Logic Workspace)
• Reporting

The enhanced end-to-end flow enables:

• The business users to leverage on the tool.
• To take advantage of the bottom-up SLM approach in addition to the top-down approach.
• To instantly and easily report on the data.
• To shorten implementation time.
• To reduce Total Cost of Ownership (TCO).
• To enhances the productivity around defining metrics and reports.
• To take advantage of the best practices for business logic.
• To enhance productivity by reusing predefined pieces of the business logic.
• To have a simplified and flexible method to relate business logic with raw data.