Use the Details tab to enter the services, service domain, domain category, Timeslot, time zone, service level target and tracking period. Metric type definitions specify whether a field is visible and/or mandatory.
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Field |
Description |
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Main Indicator |
Specify whether this metric is the main indicator of the contract or the service. |
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Service |
Select the service from the list of services. |
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Service Domain |
Select the service domain from the list of service domains |
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Domain Category |
Select the domain category from the list of domain categories |
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Unit of Measurement |
Unit of measurement |
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TimeSlot |
Select the TimeSlot from the list of TimeSlots; or, click Add New to enter a new TimeSlot. |
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Time Zone |
Select a time zone from the list of time zones |
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Service Level Target |
Select the service level target value. (Can be dynamic). |
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Tracking Period |
Enter the tracking period and select the unit of calculation |
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