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Details Tab

Use the Details tab to enter the services, service domain, domain category, Timeslot, time zone, service level target and tracking period. Metric type definitions specify whether a field is visible and/or mandatory.

Field

Description

Main Indicator

Specify whether this metric is the main indicator of the contract or the service.

Service

Select the service from the list of services.

Service Domain

Select the service domain from the list of service domains

Domain Category

Select the domain category from the list of domain categories

Unit of Measurement

Unit of measurement

TimeSlot

Select the TimeSlot from the list of TimeSlots; or, click Add New to enter a new TimeSlot.

Time Zone

Select a time zone from the list of time zones

Service Level Target

Select the service level target value. (Can be dynamic).

Tracking Period

Enter the tracking period and select the unit of calculation