User Guide › Service Level Management › Contracts › Add an Exception to a Contract

Add an Exception to a Contract

An exception is a period of downtime that does not count towards calculations of service levels, contract deviations or incurred penalties. For more information, see Exceptions.

Follow these steps:

1. In the Contracts page, click next to the contract for which you want to create an exception and select Add exception.

   The Exception Details page opens.

2. In Name, enter a name for the exception.
3. Modify the fields as required. For more information, see Adding an Exception.
4. Click Save.

   The exception is added to the contract.