User Guide › Dashboard › Dashboard Calculations › Thresholds

Thresholds

After the results are calculated, thresholds are used to translate them into severities. The thresholds can be set in the widget, metric, domain category or as system default levels. The calculation process looks for the threshold values in the widget level first. If it widget-specific threshold values were not defined there, it continues to the metric level then to the domain category level and if threshold values were not defined at any of those levels, it takes the threshold values from the system default.

In the widget level, to define thresholds, the Average roll-up method must be used.

Follow these steps:

1. Right click on the widget (or click on the widget's menu) and select Settings. The Widget Settings page opens.
2. In the Calculation tab:
   1. In Calculation method, select Average.
   2. In Calculate according to (relevant only for entities that are not a metric), select the metrics that are taken into consideration based on their type.
   3. Select the Include metrics with no target check box to include metrics that have no target in CA Business Service Insight in the calculation.
   4. In Thresholds, select:

      Default threshold

      This uses the values set by the administrator in Administration, Site Settings, Advanced, Advanced, Dashboard, Default Threshold Values (by default red 33 and yellow 66) to perform the translation.

      Specify value

      This enables the user to select values for the Red and Yellow thresholds

The metric threshold values are defined under Contract/Contract Name/All Metrics/Metric Name/Thresholds.

The domain category threshold values are defined under Catalog/Service Domain/Domain Category Name or
Catalog/Service Domain/Add Domain Category.

The system default threshold values are configurable under
Administration, Site Settings, Advanced, Dashboard, Default Threshold Values.