Implementation Guide › Installation and Deployment › Installation

Installation

The installation process is described in detail in the Installation Guide and includes the following activities:

1. Database installation:

   Database installation is the responsibility of the Data Source Expert or Oracle DBA, and under special situations should be under the direction of an CA engineer. The database installation includes the following steps:

   • Oracle installation on the database server.
   • Oracle patch installation on the database server (if required - The latest support service releases of Oracle database software should always be used).
   • Oracle client installation on the application/web server.
   • Oracle Client patch installation on application/web server (if required - Always ensure this version matches the server).
2. CA Business Service Insight Application installation:

   The application installation is performed by the System Administrator. In cases where the installation was already done in the test environment (during the configuration phase) during the integration and Adapter testing, then only an initialization state or database import is required. Installation in the production environment may then be required.

   The application installation include the following steps:

   • CA Business Service Insight Database Creation.
   • Application server installation.
   • Web server installation.
   • Adapter installation.

Always install the latest CA service release on application/web servers. During the installation of the application and service releases, SQL scripts are included to ensure the database is upgraded to the correct structure for the release. These are all stored in the application installation directory in the event that the database needs updating again at a later date. (For example, if you need to import the database from a backup that was built on a previous service release. In this case you need to run the latest service releases update script to ensure that the structure of the database is in line with the binary components installed as part of that same service release)

Optionally, you can also install additional support tools, such as PLSQL developer or alternative SQL utility to assist in any lower level data manipulation that may be required.