Implementation Guide › Installation and Deployment › Introduction

Introduction

Once the configuration phase has been completed and the system calculations have been verified correctly, the system is ready for deploying into the production environment. This chapter is aimed at covering all of the steps which may be required during this phase. These steps might vary between installations; however the following items should be checked to see if all the preparations have been made for integrating the system into a live production environment.

• Production hardware and software is available and ready for installation.
• Mail server is configured to support external/internal mail sending.
• FTP Agent existence (if required for data file transfers).
• Data Source feeds are available and working

There are two phases within the installation. During the first phase - the installation phase - the System Administrator should install and integrate the CA Business Service Insight components into the production environment. During the second phase, the system functionality is verified and the system should be put in a monitored status to ensure system processes, and UI functionalities are all operating correctly.

During the installation process it may be required to work on the production servers via remote connection tools which should be installed in the application and web servers to allow a complete and safe installation.

Installation of the Oracle database should be performed by an Oracle DBA expert if possible to ensure the configuration is performed correctly and that it conforms to the corporate requirements which may be in place. Alternatively the database creation can be left to the System Administrator, using the Data Creation Utility supplied with the CA Business Service Insight installation. In this case, the installation should be verified by the DBA to ensure that it has been successfully completed. If the system was already configured on a development system and needs to be migrated, then it is necessary to move the database content to this new production database.

Sometimes, once the complete system has been transferred to the new production environment it is advisable to drop all of the calculated and raw data stored in the system and re-load the system from scratch (keeping in place all of the service catalog, resources and translations of course) This is an excellent way of testing the operation of the entire system within the production environment.

To summarize, the following steps are included in this phase:

• Install and connect the system.
• Load the configured system database if required.
• Integrate connections to email, Exchange, SMS, etc.
• Test functionality and tune performance.
• Install, configure and test remote connections.
• Re-initialize the system ready for 'live' operation.
• Activate the data Adapters to start polling the data sources and loading raw data.
• Switch on the CA Business Service Insight Engine and allow the calculations to commence.
• Complete any necessary documentation, such as, system administration, database and other maintenance procedures.
• Ensure all training is provided to users.