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Full Recalculation of Contract Metrics

The process of recalculation in the current context is the initiation of a full system recalculation by either the Data Source Expert or the Business Logic Expert. It is not the Engine recalculation performed during a regular calculation process. This type of action is usually performed during or after the process of the Contract configuration when various malfunctions may have been identified.

It is recommended that a full recalculation is commenced only once the system is in a stable state (that is, not during building of the system) before going live on site with it.

Recalculation is currently done by executing a SQL script on the database. This script cleans the PSL table and all of the associated supporting tables that are a part of the calculation process. This script should be approved and validated by the CA support team before being executed, as occasional structure changes to the system could have resulted in changes to the database schema and/or dependant objects.

Note: Before running the script, all service components must be stopped and after the execution, the service components may be restarted in order to restart the calculations again.

The following situations may signify the need for a full recalculation:

Note: Contact CA Support to discuss this option if required and also to obtain copies of the relevant scripts for the version of CA Business Service Insight that is installed.