Implementation Guide › Implementation › How to Create Contracts (Contract Manager) › Create Service Level Templates

Create Service Level Templates

Creating a service level template is a fairly simple process. From an existing Contract (on the Contract Details page) select all of the Metrics that you would like to include and click Save as service level template.

The next window requires you to name the service level template. You can then save the service level template. When saved, all Timeslots associated with the selected Metrics are included in the Timeslot tab. From here it may be necessary to further customize the service level template in order to make it fully flexible. This could include adding parameters to the Metrics and exposing these parameters via the Objective Statement for each Metric. Also perhaps the creation of service level template level Parameters (similar to Contract Parameters) which can then be referenced by some or all of the Metrics. Once completed, the service level template is available for deploying to other contracts.