Define Business Logic Formulas

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Define Business Logic Formulas

Defining a Business Logic formula means to create the formula based on the calculation requirements. The formulas defined are all of the unique formulas that are used in their various permutations in the contract's metrics, each as a Business Logic module. For example, if the contract holds three metrics for calculating the average ticket resolution time and one metric for each ticket priority, a single formula is developed for calculating the ticket resolution time with the ticket priority as its parameter. This formula, once tested, is defined as a module and is attached to all of the relevant metrics.

Follow these steps:

In the Contracts page, click next to the contract for which you want to define the business logic.
The Contract Details page All Metrics tab opens.
Click next to the metric whose business logic you want to define.
The metric's General tab opens.
Click on the Business Logic tab.
Click to show the Formula name field, Description field and Select a Business Logic Template button.
Fill in the information as required.
Note: The Business Logic editor is an ActiveX component. If this is the first time the Business Logic editor is being invoked on the current machine, you are prompted to install the component. Click Yes.
1. In Formula Name, enter a name for the formula.
2. In Description, enter a description for the formula.
3. Click Select a Business Logic Template to attach a Business Logic template.
In the Business Logic formula area, enter the required code for the Business Logic formula. Formula components are described in the sections that follow.
Select the options to be effective when saving the Business Logic formula:
- Check syntax on save: To check the Business Logic syntax. Clear the Check syntax check box if you want to save the formula even if it contains errors. If any syntax errors are detected, they must be corrected before the contract containing the metric with this Business Logic formula can be committed.
  - You can click to check the syntax before you exit the page.
  - Select Include business logic modules if you want to check the syntax with the included business logic modules.
  - Select Check registration to call and test OnRegistration function when saving the Business Logic formula.
Click Apply to apply the changes and continue.
-OR-
Click Save to save the changes.

The Business Logic toolbar, located above the Business Logic formula area, enables you to perform additional functions on the formulas, as described in the following table:

Icon	Shortcut	Description
	Ctrl-S	Saves the Business Logic text.
	Ctrl-X	Cuts selected Business Logic text.
	Ctrl-C	Copies selected Business Logic text to the clipboard.
	Ctrl-V	Pastes Business Logic text from the clipboard.
	Ctrl-F	Opens a pop-up window that enables you to search for and replace Business Logic text.
	Ctrl-Z	Undoes the last editing action.
	Ctrl-Y	Repeats the action that was canceled by Undo.
	F7	Checks the Business Logic syntax.
	Ctrl-J	Opens a pop-up window for choosing specific Resources, Event Types, Resource Types, Global Objects and Time Units.
	Ctrl-M	Opens a pop-up window for choosing business logic modules to be included into the Business Logic formula.
	Ctrl-P	Opens a pop-up window for choosing parameters to be included into the Business Logic formula.
	F11	Toggle full screen mode on/off.

Important! When creating Business Logic formulas:

Never assign a null value to a global variable. Assigning a null value may cause the calculation engine to fail when calculating the rule. If a value that is not initialized is needed, use Empty instead.
Avoid using map and vector objects in clustered metrics. If these objects must be used, keep them as small as possible. Clustered rules containing big maps and vectors take a long time to calculate.