Monitor and Manage Reservation Requests › Review Reservation Requests

Review Reservation Requests

As an Approving Manager, you need to understand how requests affect business requirements and business priorities. You must understand the options available to process requests, and what users are requesting. By reviewing the requests that service consumers generate, you can better understand the business requirements and business priorities.

Reviewing reservation requests also helps you create effective policies for automatically assigning tasks in the request lifecycle to users. Policies are commonly used to expedite requests and assign a specific approver to a specific service or service option. You can also assign approval or rejection duties to users other than the manager of the requester.

Follow these steps:

1. Log in to CA Service Catalog.
2. Click Requests.
3. In the Request Lookup pane, select one of the following options:
   • Open Requests to review all outstanding requests for approving managers.
   • Completed Requests to review recently processed requests.
   • Pending My Action to review requests that you are responsible for processing or delegating.
4. Review requests with the on-screen navigation options.
5. (Optional) Click Home to return to the CA Service Catalog home page.

   You can view requests pending action for all approving managers.