Monitor and Manage Reservation Requests › Approve or Reject Requests

Approve or Reject Requests

As an Approving Manager, you are responsible for reviewing the requests that you receive from a Service Consumer. A request is automatically assigned to you based on the user that opened the reservation. Requests automatically appear in the portal as Requests Pending My Action. You can view all requests and can approve or reject the requests.

You can perform other tasks on reservations such as, transfer, or delegate requests. For more information, click Help and see the topics under Handle Requests Pending Action.

Follow these steps:

1. Log in to CA Service Catalog.
2. Click Requests.

   The available list of services opens.

3. Click Pending My Action.

   The requests awaiting your review and approval or rejection display.

4. Click Actions for a request then click Approve/Reject.

   The Approve Request page opens.

5. Click Show Details and review the reservation details.
6. Select Approved or Rejected from the Item Status drop-down list.
7. Click Save.

   A dialog opens and prompts you to confirm.

8. Click Yes.

   The Request Details page opens showing the updated status of the request.

   After you approve the application request, CA Automation Suite for Clouds fulfills the request. The Service Consumer who opened the reservation request receives an email notification of the request status.