Known Issues › Email Notifications from CA Service Catalog Display Hidden Fields

Email Notifications from CA Service Catalog Display Hidden Fields

Symptom:

The email notification from CA Service Catalog displays fields that are defined as hidden. These hidden fields contain data that an approving manager can try to interpret. This is the current design of CA Service Catalog.

Solution:

No known solution currently. However as a workaround you can hide the expression data from the approval emails. Modify the request email profile file for hiding the hidden values in the request email.

Follow these steps:

1. Log in to the CA Service Catalog server.
2. Edit the requestemailprofile.xsl file in the %USM_HOME%/view/webapps/usm/explorer/request folder.
3. Change the formsinfo value to false in the following line:

   Entry: <xsl:variable name="formsinfo" select="true()" />    <!-- Requested Services: Forms Information -->
   

4. Save the changes.