View and Run Reports

View and Run Reports

Reports can assist with request approvals by giving you a picture of resource usage and availability. You can also generate service accounting reports and querying data in a specified range. You can generate specific reports for stakeholders or verify compliance with Service Level Agreements.

The self-service portal allows you to generate and view reports. The portal is accessible from CA Service Catalog with the URL and credentials that your Service Provider provides.

Follow these steps:

1. Log in to CA Service Catalog.
2. Click Reports.
3. Click InfoView.

   The BusinessObjects InfoView page opens.

4. Click Document List and navigate to Public Folders, CA Reports, CA SLCM.

   The CA SLCM folder contains two folders:

   Admin Reports

   Provides reports of interest to Approving Managers and Service Providers.

   User Reports

   Provides reports of interest to service consumers, such as the User Requests report. This report provides details about requests that were opened, approved, or fulfilled within specific time periods.

   Note: Your access to folders and reports depends on your access privileges.

5. Double-click a report.

   The Prompt dialog opens.

6. Enter the specific parameters to generate the report.
7. Click Run Query.

   The report generates and opens.