If you are already using any of the following default CA Service Catalog rules in your environment, we recommend disabling them. Default rules create conflict with the CA Automation Suite for Clouds content whenever a request is raised. Additionally, if you have created custom actions for the default CA Service Catalog rules, add the actions again to the new set of rules.
Important! The content pack includes equivalent rules for the set of the following rules by adding a condition that does not conflict with the non-ASC content.
The content pack includes variants for all the conflicting default CA Service Catalog rules. The rules are separated in two groups with the prefix ASC and NON-ASC, and they are enabled by default. You can enable or disable the rules with the prefix NON-ASC after deploying and configuring the content packs.
The following tables list the rules that are modified:
These rules are located under Request/Subscription Item Change (Administration->Events-Rules-Actions).
|
Rules to be Disabled |
Equivalent Rules CA Automation Suite for Clouds Release 1.7.1 Provides |
|---|---|
|
When Status is Submitted and Approval Process is driven by Workflow. |
NON-ASC- When Status is Submitted and Approval Process is driven by Workflow. |
|
When Status is Submitted and Approval Process is driven by Policy |
NON-ASC- When Status is Submitted and Approval Process is driven by Policy. |
|
When Status is Pending Approval and Requested By and Requested For users are different. |
NON-ASC- When Status is Pending Approval and Requested By and Requested For users are different |
|
When Status is Pending Approval. |
NON-ASC- When Status is Pending Approval. |
|
When Status is Fulfillment Canceled. |
NON-ASC- When Status is Fulfillment Canceled. |
|
When Status is Pending Fulfillment. |
ASC-FC-GENERIC-When Status is Pending Fulfillment and not ASC |
These rules are located under Request Pending Action Change (Administration > Events-Rules).
|
Rules to be Disabled |
Equivalent Rules CA Automation Suite for Clouds Release 1.7.1 Provides |
|---|---|
|
When action is Cancelled. |
NON-ASC - When action is Canceled. |
|
When action is Delegated. |
NON-ASC - When action is Delegated. |
|
When action is Returned. |
NON-ASC - When action is Returned. |
|
When action is Taken. |
NON-ASC - When action is Taken. |
|
When action is Transferred |
NON-ASC - When action is Transferred. |
|
When Fulfilled. |
NON-ASC - When Fulfilled. |
|
When Pending Approval actions are Assigned. |
NON-ASC - When Pending Approval actions are Assigned. |
|
When Pending Approval actions are Assigned and Requested By and Requested For users are different. |
NON-ASC - When Pending Approval actions are Assigned and Requested By and Requested For users are different. |
|
When Pending Fulfillment actions are Completed. |
NON-ASC - When Pending Fulfillment actions are Completed. |
|
When Status is Approved. |
NON-ASC - When Status is Approved. |
|
When Status is Rejected. |
NON-ASC - When Status is Rejected. |
|
When Pending Fulfillment actions are Assigned. |
NON-ASC - When Pending Fulfillment actions are Assigned. |
|
Copyright © 2014 CA.
All rights reserved.
|
|