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Troubleshooting › Event Receiver is not Triggered

Event Receiver is not Triggered

Symptom:

Once the virtual machine is provisioned or failed, CA Server Automation triggers an event receiver to the configured CA Process Automation. However if the import rules and actions fail during the CA Automation Suite for Clouds content installation, the event receiver is not triggered.

Solution:

In such cases, import actions and rules manually using the following procedure.

Follow these steps:

  1. Log in to the CA Server Automation server.
  2. Copy the following files from the downloaded content pack in the util\ServerAuto-Rules folder to the C: drive.
  3. Follow the procedure in the ReamMe.txt file in the util\ServerAuto-Rules folder.

    Example of File Path: C:\Program Files (x86)\CA\Service Catalog\filestore\contentpacks\CA ASC Server Automation - ESX\util\ServerAuto-Rules

    The required actions and rules start importing and a confirmation message appears when the rules are imported.