|
|
|
This section contains hints and tips about using the Notification Website.
Symptom:
I made a schedule change for a contact (added, changed, or deleted a schedule entry). Why didn’t Notification Manager initiate notifications according to the updated schedule?
Solution:
The modifications to the contact were not saved. If you clicked OK after you added, changed, or deleted a schedule entry, the local copy of the schedule was refreshed, and you can see the updated schedule. However, you must click Commit to save the changes to the Notification Manager database. The Notification Website notifies contacts according to schedules that have been "committed" or saved in the Notification Manager database.
Symptom:
I modified the parameter definitions for a method (added, changed, or deleted a parameter). Why didn’t Notification Manager issue notifications using the updated method parameter definitions?
Solution:
The method modifications were not saved. You must click Commit to save the changes to the Notification Manager database. See the answer to the previous question for an explanation.
Symptom:
I sent a notification to a contact that the Notification Website indicated was available. Why did the notification fail with an RC=6178?
Solution:
The contact schedule displayed is the active schedule as of the time you logged on to the Notification Website. If subsequent changes are made to the schedule, and a send notification is initiated, the contact is notified according to the currently active schedule. If no methods are defined for the current time, then the notification will fail with an RC=6178. To view the current contact schedule before sending a notification, log off and then log back on to the Notification Website. Jump to the Notify page and reselect the contact.
Symptom:
I created a REXX program in the site\myfiles\rexx directory to be invoked by a Notification Manager method. When I create or modify a method from the Notification Website, why doesn’t the Notification Website include the new REXX program in the list of possible invocation programs?
Solution:
The list of invocation programs displayed from the Notification Website is the list of programs available as of the time you logged on to the Notification Website. If the REXX program was created after you logged on to the Notification Website, it will not be listed. To view the current list of invocation programs, log off and then log back on to the Notification Website. Jump to either Create Methods or Modify Methods and re-select the invocation program.
Symptom:
I remained logged in to the Notification Website with no activity and was prompted to log back in again. What happened?
Solution:
You are logged out of the Notification Website after 30 minutes of inactivity.
Symptom:
I attempted to update a contact schedule, but after clicking Commit, I received an RC=6040 error stating that the Times key specified does not exist.
Solution:
This situation can occur when multiple users are updating the same contact at the same time. Both users get the same data from the database, but once one user makes changes and commits them to the database, the data on the second user screen is out of date. If the second user commits changes, the updates may be to time blocks that no longer exist. To correct this error, return to the Modify Contact page and reselect the contact you are attempting to update. This obtains the latest information from the database. If there is still a problem at this point, contact your notification administrator.
| Copyright © 2012 CA. All rights reserved. |
|