Interacting with External Event Systems › Using the CA NSM Interface › Troubleshooting the Event Traffic Controller › Suppressing Event Display Prevents CA Automation Point From Receiving Command

Suppressing Event Display Prevents CA Automation Point From Receiving Command

Symptom:

Why would suppressing the display of an event in the Event Manager Console Viewer prevent CA Automation Point from receiving a command request?

Solution:

If you are using the SUPPRESS keyword in Event Manager rules on a message that contains a command request for CA Automation Point, set Log Suppressed Messages to Y on the Event Management tab of the EM Settings application (caugui.exe settings). This allows the suppressed message to be recorded in the Event Manager log. CA Automation Point retrieves the command request from the log. The DISCARD keyword in Event Manager rules will not display or log the message, so CA Automation Point will never be able to retrieve the message.