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The following scenario describes how a contact could use the call-in feature.
A contact receives a notification and wants to use the call-in feature to either acknowledge that the notification has been received or to reply to the question raised by the ASK function. To do this, the contact needs four pieces of data. The first two are his or her contact ID and contact password. This information, needed for security purposes, can be obtained from the Notification Manager administrator or from the Notification Manager Website. The third piece of information is the item number of the notification to which the contact is responding. This four-digit number is part of the notification sent to the contact. The fourth piece of information is a valid NMANSWER phone number. The notification sent to the contact provides one of the valid NMANSWER phone numbers.
Note: The user is not limited to calling in on just the NMANSWER phone number provided in the notification. Any of the phone numbers that the NMANSWER group represents can be used.
When the contact calls in, an NMANSWER channel picks up, and the NMANSWER program processes the call. After an introduction message, the user is prompted to type his or her contact ID and contact password. Then the system prompts for the item number the contact is responding to. After confirming the contact is permitted to handle the supplied item number, the message is played with a list of actions the user can take. If someone else has already called in and taken action on this item number, the system communicates that the item has already been handled and tells the caller what action was taken.
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