Using Notification Manager › Notification Manager Concepts › Groups

Groups

Notification Manager enables you to create groups of people. The grouping can be based on any criteria that you choose. Membership in a group can be on a 24 hour a day, 7 day a week basis, or it can be based on a person's availability at various times of the day. By setting up time blocks according to the availability of each person in the group, you can create a membership directory that will contact the appropriate person at the appropriate time.

Note: Individual escalations and forward-tos do not occur if the contact they escalate or forward to is a member of the group. For example, Jack and Jill are part of a group, and Jack escalates to Jill. When the group is notified and the calltree constructed, Jack's escalation to Jill is suppressed because Jill is a member of the group.