Previous Topic: Issuing Notification Commands Through the ADDRESS VOX EnvironmentNext Topic: What's Next?


Outbound Recording with Voice Message Delivery

You are now aware of the wide variety of notification methods that CA Automation Point provides, and have seen how easy they are to configure. Perhaps you are now wondering how you use the VOX environment. This too is easy. Typically, an outbound recording with a voice message delivery application involves the VOX environment making a phone call and retrieving user security information before allowing a user to record a voice message. Depending on the application, voice messages can be deleted, recorded again, or forwarded to others.

For example, you might use this type of notification if you were maintaining system status on a daily basis, and an individual within a support group is responsible for updating the system status every hour.